Trouble:

• Password change, computer issues, software issues, AV issues contact the Help Desk (helpdesk@ccsf.edu, www.ccsf.edu/help-desk)
• Self Service Password change for students:
  • CCSF RAM ID Password Reset:
    • In a web browser go to https://ramid.ccsf.edu
    • Click on "New to RAM ID? Forgot Password?" button
    • Enter RAM ID Username (Student ID number)
    • Choose your “Authentication Type“ and enter requested answer:
      • Challenge Answer, which will use your previously enrolled Challenge Answers.
      • “One-Time Password” (OTP), which will send a message to either your (registered) mobile device or personal email.
    • Once the user’s identity has been verified either by answering Challenge Question or via OTP, the user will be prompted to set a new password.
    • For step-by-step instructions: https://ramid.ccsf.edu/KB/forgotten_password.html
  • CCSF Gmail Password Reset via myRAM Portal:
    • In a web browser go to https://ramid.ccsf.edu
    • Login with the CCSF ID# & Password
      • Click Student Portal
      • Click the myProfile link
      • Click the CCSF email/password reset link (left side)
      • Take note of the Default Password
      • Click the Reset Password button
    • Your student e-mail password has now been reset to the Default Password. Use this to gain access to your account and then change your password to whatever you desire.
  • hills.ccsf.edu Password Reset via myRAM Portal:
    • In a web browser go to https://ramid.ccsf.edu
    • Login with the CCSF ID# & Password
      • Click "myRAM Portal"
      • Click "Student Portal"
      • Click "myProfile"
      • Click the hills.ccsf.edu password reset link
      • Click "Reset Password"
    • Your password will be reset to your birthday-dot-initials in the following format: mmmddyy.fl
      • E.g. if Bob Kane was born January 1st 1982 his password would be jan0182.bk note the use of all lower case letters and the dot between the year and initials.
    • Hills will prompt you for your current password(see above), then require you to enter a new password twice.
      • The rules for a new password are 9 characters minimum and 3 of 4 of the following:
        • At least 1 upper case letter
        • At least 1 lower case letter
        • At least 1 number
        • A symbol or punctuation mark

Request:

• Free Software for students
• Book an appointment for Laptop pickup or exchange *Intranet access required*
• Self Service Software *Intranet access required*
• Accounts (e.g. Banner, O365, VPN, etc) *Intranet access required*
• Computers and Peripherals (Contact the Help Desk, helpdesk@ccsf.edu, www.ccsf.edu/help-desk)

Assist:

• Consulting
• Recommendations
• Contact the Help Desk (helpdesk@ccsf.edu, www.ccsf.edu/help-desk)

Information:

• Student printing: Ask your instructor for locations. Every location has its own process and procedure to print. You can also go to any Library site.
• Enterprise Student Printing
• Cyber Security:
  • Phishing
  • Malware
  • Social Engineering

  • Safe Computing Practices

  • MultiFactor-Authentication

• Enterprise Employee Printing (Konica Minolta Project) *Intranet access required*
• Smart Classroom Project *Intranet access required*
• Electronic Locks *Intranet access required*

• Cabling Installation and Support
• Data Center and Systems Services
• Departmental Computer & Storage Resources (Virtual Machines, Shared Drives, Secure Network Shares)
• Internet Access (WIFI, Wired)
  • MUB Parking Lot Outdoor WiFi Coverage
• OCI Cloud Infrastructure
• Telecommunications (Phone, Fax, Emergency Phones)
• Smart Classroom Technologies

• 100+ Applications including but not limited to Zoom, SARS, BDM, Adobe Sign, Accutrak, Banner, etc.
  • CCC Collaboration Applications
  • City Zoom (Zoom Conferencing)
• O365 for Employees (Outlook email, Sharepoint, Teams, Power Automate)
• Google Workspace for Faculty and Students (Gmail accounts, Google Drive, etc.)
• Website Support (CMS Editing, Publishing and Compliance)
• MyCCSF Mobile App

• Information Security Coordination with City & County and fellow California Community Colleges
• Multi-Factor Authentication
  • Download Microsoft Authenticator
• Vulnerability scans and threat protection (Firewalls, IDS)

Account Request Forms

Employee O365 login required

• Banner and Argos
• BDM and SARS Anywhere
• Computer Accounts for Employees and Contractors 
• Email - Office365 and CCSFMail (Google)
• VPN (Remote Access)

ListServ Membership management

• Standard Computer Configuration *Intranet access required*
• Standard Printer models *Intranet access required*
• Other Standard items *Intranet access required*
• Smart Classroom

• Student CCSFMail Standards and Guidelines
• Standard Software *Intranet access required*