- Health/Safety
Our goal is to provide students with quality instruction and services at City College of San Francisco. CCSF and its employees make every effort to serve students courteously and efficiently, including acting in accordance with college policies and state and federal laws. Individuals dissatisfied with a campus policy or the conduct of a college employee can bring a complaint, a written or verbal notice of dissatisfaction, to the attention of the appropriate faculty, staff, or administrator at any time. Student complaints may be classified as a grievance and fall into the following three categories: Academic, Non-Academic (Student Affairs), and Title 5/IX Matters (Discrimination/Harassment).
Listed below are resources available to persons who wish to file a complaint at CCSF. If you have a complaint, please contact the department for the applicable resource and follow the complaint processes of that area. It is advised that student go through each sequential step in the process. For more details on specific complaint processes, please visit site link:
Step 1: Informal Complaint Process
- Academic Matters: Student faculty complaints
- Academic Matters: Grade & file review complaints
- Non-Academic Matter: Student Affairs complaints
- Title 5/IX Discrimination/Harassment complaints
Step 2: Formal Complaint Process
Step 3: Electronic Formal Complaints (forms can be found in site link)
- Academic Matters: Formal grade & file review complaints
- Academic Matters: Student formal faculty complaints
- Non-Academic Matters: Student Affairs program/staff complaint