Hardware diagnosis and troubleshooting, software maintenance, upgrading, and problem-solving. Work with Help Desk software to log calls and real end-user problems in a simulated service center. Designed to provide hands-on practice with hardware and software, techniques and procedures, covered in CNlT 105. Teamwork will be emphasized.
Course ID
105L
Department
Subject
Units
1
Requisites
ADVISE: CNIT 105.
Transfer code
CSU
Credit type
Credit/Degree Applicable
Pass/Nopass
P/NP Available
Lab hours
Lab-52.5
Has field trips
0