Comprehensive survey of operating system and components of a hotel-resort facility, including front office, housekeeping, food and beverage, sales and marketing, accounting, property maintenance, human resources management. Describes management administration, concepts, principles, hotel operations as a major industry. Introduction to how revenue management, social media marketing, reputation management, Smith Travel Report and profit and loss statements show the success or failure of a hotel.
This class is part of CityOnline and has a shorter semester. CAHS 43-Sec 931 has no scheduled in-person meetings and requires the use of Canvas. All coursework is completed on Canvas using an internet enabled device. For course details, students must check the instructor's website. For more information about CityOnline, please visit the CityOnline website.