Catalog Description
Introduction to the field of technical support, including the critical people skills and exceptional technical knowledge required to provide outstanding service. Emphasis on information resources and technical tools needed most to function effectively in a technical support position.
Section Notes
This class is part of CityOnline and has a shorter semester. CNIT 105-Sec 931 has no scheduled in-person meetings and requires the use of Canvas. All coursework is completed on Canvas using an internet enabled device. For course details, students must check the instructor's website. For more information about CityOnline, please visit the CityOnline website.
Requisites
Recommended Preparation, CNIT 103 and CNIT 104
Learning Outcomes